Return Policy
Please read the following Return Policy carefully before purchasing any product from Phonepark.
Return Eligibility
Phonepark accepts returns for selected products purchased through our website or physical store, subject to the following conditions:
- The return request must be submitted within 48 hours of receiving the product.
- The product must remain unused, in its original condition, with all original packaging, accessories, manuals, and invoice.
- The product must not have any scratches, dents, liquid damage, physical damage, or signs of use.
- Products purchased under special campaigns, clearance sales, promotional offers, or discounts may not be eligible for return unless otherwise stated.
- Returns will only be accepted if the product has a valid manufacturing defect or if the delivered product differs from the confirmed order.
- For all online orders, a complete, uninterrupted unboxing video is mandatory to process any return request.
Return Process
To request a return, please contact our Customer Support Team within the specified return period.
Please provide the following information:
- Order or Invoice Number
- Customer Name
- Contact Number
- Product Name
- Reason for the return request
- Supporting photos or videos (if applicable)
- Complete unboxing video (for online orders)
After receiving your request, our support team will review the information and provide further instructions.
Return Shipping
If the return is approved due to an error by Phonepark (such as an incorrect product shipment or verified manufacturing defect), the return shipping cost will be borne by Phonepark.
For all other approved return requests, the customer will be responsible for the return shipping cost.
Customers are advised to use a reliable and trackable courier service and securely package the product before shipping.
Product Inspection
All returned products will undergo a technical inspection after they are received by Phonepark.
If the reported issue is confirmed, the product will be processed according to our Warranty Policy, Exchange Policy, or Refund Policy, whichever is applicable.
If no manufacturing defect or eligible issue is found, the return request may be declined and the product will be returned to the customer.
Non-Returnable Items
The following products are generally not eligible for return:
- Used products
- Products with physical or liquid damage
- Products with missing accessories or packaging
- Products without the original invoice
- Products with removed or damaged warranty stickers
- Screen Protectors
- Camera Protectors
- Mobile Covers
- Watch Straps
- Customized or special-order products
- Promotional or clearance sale items (unless otherwise specified)
Policy Updates
Phonepark reserves the right to modify, update, or revise this Return Policy at any time without prior notice.
Any changes will become effective immediately after being published on our official website.
Contact Us
For any questions regarding this Return Policy, please contact us:
Phonepark
Tech You Trust
Outlet
Shop-566, Level-05, Shyamoli Square Shopping Mall, Shyamoli, Dhaka-1207
Email: phonepark.bd@gmail.com
Helpline: +8801301445599
Website: www.phonepark.com.bd
Note: This Return Policy forms an integral part of the Phonepark Terms & Conditions. By purchasing products from Phonepark, you acknowledge that you have read, understood, and agreed to this Return Policy.
