Privacy Policy

Effective Date: July 18, 2026
Last Updated: July 18, 2026
1. Introduction
Welcome to Phonepark
At Phonepark, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit www.phonepark.com.bd, create an account, place an order, use our services, or communicate with us.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
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2. About Phonepark
Phonepark is a Bangladesh-based technology retailer established on 1 October 2020, specializing in smartphones, gadgets, accessories, and related technology products.
Main Branch
Phonepark
Shop-566, Level-05
Shyamoli Square Shopping Mall
Shyamoli, Dhaka-1207
Bangladesh
We serve customers through our physical showroom in Dhaka and our online platform, delivering products across Bangladesh.
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3. Information We Collect
Depending on your interaction with our website and services, we may collect:
Personal Information
● Full Name
● Mobile Number
● Email Address
● Billing Address
● Shipping Address
● District, City & Postal Code
● Order Information
● Customer Service Communications
Account Information
If you register an account, we may store:
● Login credentials (encrypted)
● Saved addresses
● Wishlist
● Order history
● Product reviews
Technical Information
We may automatically collect:
● IP Address
● Browser Type
● Device Information
● Operating System
● Website activity
● Date & Time of Visit
● Pages viewed
● Referral source
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4. How We Use Your Information
We use your information to:
● Process and deliver your orders
● Verify transactions when necessary
● Provide customer support
● Manage your account
● Improve our website and services
● Prevent fraud and unauthorized activities
● Send order confirmations and delivery updates
● Respond to inquiries, complaints, or feedback
● Comply with applicable legal obligations
With your consent where required, we may also send promotional offers, product updates, or marketing communications. You may opt out at any time.
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5. Cookies & Similar Technologies
We use cookies and similar technologies to:
● Maintain secure login sessions
● Remember shopping cart items
● Store website preferences
● Improve website performance
● Analyze visitor behavior
● Personalize your browsing experience
You can manage or disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.
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6. Analytics & Marketing Technologies
To understand website performance and improve customer experience, we may use services such as:
● Google Analytics
● Google Tag Manager
● Google Search Console
● Meta Pixel
● Other analytics or advertising tools
These services may collect anonymized usage information in accordance with their own privacy policies.
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7. Payment Security
Phonepark does not store your debit card PIN, credit card PIN, CVV, or mobile financial service PIN.
Payments may be processed through trusted payment partners, including:
● SSLCommerz
● bKash
● Nagad
● Rocket
● Visa
● Mastercard
● Cash on Delivery (where available)
Payment information is processed securely by the respective payment providers.
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8. Information Sharing
We do not sell, rent, or trade your personal information.
Your information may be shared only, when necessary, with:
● Delivery and courier partners
● Payment gateway providers
● Hosting and cloud service providers
● IT service providers
● Government authorities or law enforcement where required by law
These parties are expected to use your information only for the purposes necessary to provide their services.
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9. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, misuse, loss, or disclosure.
While we strive to maintain a secure environment, no internet-based system can guarantee complete security.
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10. Fraud Prevention
To protect our customers and business, Phonepark may use automated or manual verification procedures to detect suspicious orders, fraudulent activities, or unauthorized transactions.
Orders identified as high risk may require additional verification before processing.
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11. Data Retention
We retain personal information only for as long as necessary to:
● Complete purchases and deliveries
● Provide warranty and after-sales services
● Maintain accounting and transaction records
● Resolve disputes
● Comply with legal obligations
When information is no longer required, it may be securely deleted or anonymized.
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12. Your Rights
Subject to applicable laws, you may request to:
● Access your personal information
● Correct inaccurate information
● Update your account details
● Request deletion of eligible personal information
● Opt out of marketing communications
Some requests may be limited where we are legally required to retain certain records.
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13. Children’s Privacy
Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it where appropriate.
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14. Third-Party Websites
Our website may contain links to third-party websites or services.
Phonepark is not responsible for the privacy practices, security, or content of external websites. We encourage users to review their privacy policies before sharing personal information.
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15. Future Services
If Phonepark introduces a mobile application, loyalty program, AI-powered customer support, or additional digital services, this Privacy Policy will apply unless a separate policy is published for those services.
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16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
The revised version will be published on this page with an updated “Last Updated” date. Continued use of our website after any updates constitutes acceptance of the revised policy.
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17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
Phonepark
Outlet
Shop-566, Level-05
Shyamoli Square Shopping Mall
Shyamoli, Dhaka-1207
Bangladesh
Customer Support: +8801301445599
Email: phonepark.bd@gmail.com
Website: https://www.phonepark.com.bd
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© 2026 Phonepark. All Rights Reserved.