Terms & Conditions

Effective Date: July 18, 2026

1. Introduction

Welcome to Phonepark.

These Terms & Conditions (“Terms”) govern your access to and use of www.phonepark.com.bd, our physical showroom, and all products and services offered by Phonepark.

By accessing our website, creating an account, placing an order, or purchasing any product, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these Terms, please discontinue the use of our services.

2. About Phonepark

Phonepark is a Bangladesh-based technology retailer established on 1 October 2020, specializing in smartphones, gadgets, accessories, and related technology products.

Main Branch

Phonepark
Shop-566, Level-05
Shyamoli Square Shopping Mall
Shyamoli, Dhaka-1207
Bangladesh

3. Eligibility

To use our services, you must:

Be at least 18 years of age or use our services under the supervision of a parent or legal guardian.
Provide accurate and truthful information.
Have the legal capacity to enter into a binding agreement.

Phonepark reserves the right to refuse service where these requirements are not met.

4. User Account

Creating an account allows you to enjoy additional website features.

You agree to:

Provide accurate information.
Keep your login credentials confidential.
Notify us immediately if you suspect unauthorized access.
Accept responsibility for activities conducted through your account.

Phonepark may suspend or terminate accounts that violate these Terms or applicable laws.

5. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, prices, images, and availability are accurate.

However:

Product images may vary slightly from the actual product.
Specifications may change by the manufacturer without prior notice.
Typographical or pricing errors may occasionally occur.

Phonepark reserves the right to correct any errors without prior notice.

6. Official & Unofficial Products

Phonepark offers both Official and Unofficial products.

Official products are supplied through authorized distribution channels and usually include official brand warranty where applicable.

Unofficial products are sourced through trusted suppliers and may include seller warranty or other warranty terms as stated on the product page.

Customers are responsible for reviewing the warranty details before completing a purchase.

7. Pricing

All prices displayed are in Bangladeshi Taka (BDT).

Prices may change at any time due to:

Exchange rate fluctuations
Manufacturer pricing changes
Import costs
Government taxes or duties
Promotional campaigns

Once an order is confirmed and accepted, the confirmed price will generally apply unless the order is affected by an obvious pricing error or technical issue.

8. Orders

Submitting an order does not automatically create a binding sales contract.

Phonepark reserves the right to accept, reject, or cancel any order due to:

Product unavailability
Pricing errors
Payment issues
Suspicious or fraudulent activity
Incorrect customer information
Force majeure events

Customers will be notified if an order cannot be fulfilled.

9. Payments

Phonepark supports secure payment methods including:

Cash on Delivery (where available)
bKash
Nagad
Rocket
Visa
Mastercard
SSLCommerz-supported payment methods

Payment processing is handled through secure payment partners.

10. Order Cancellation

Customers may request order cancellation before shipment.

Orders that have already been shipped generally cannot be cancelled.

Phonepark may also cancel an order if:

Stock becomes unavailable
Payment cannot be verified
Fraud is suspected
Product information contains significant errors

Approved refunds will be processed according to our Refund Policy.

11. Delivery

Delivery services are subject to our Delivery Policy.

Estimated delivery times are provided for convenience and may vary due to weather conditions, courier delays, holidays, or other circumstances beyond our control.

12. Warranty

Warranty coverage depends on the specific product.

Warranty terms are described on individual product pages and in our Warranty Policy.

Physical damage, liquid damage, unauthorized repair, software modification, or misuse may void warranty coverage.

13. Returns & Refunds

All returns and refunds are governed by our Return Policy and Refund Policy.

Products must satisfy the applicable return conditions before a return or refund request can be approved.

14. Exchange

Product exchanges are subject to our Exchange Policy.

Exchange requests may be declined if the product fails to meet the required conditions.

15. EMI Services

Where available, EMI purchases are subject to the requirements of participating banks or financial institutions.

Phonepark is not responsible for the approval or rejection of EMI requests made by financial service providers.

16. User Responsibilities

Users agree not to:

Provide false information.
Attempt unauthorized access to our systems.
Use automated tools to disrupt website operations.
Upload harmful software or malicious code.
Engage in fraudulent or illegal activities.

Violation of these Terms may result in account suspension or legal action.

17. Intellectual Property

All content available on Phonepark, including but not limited to:

Logos
Graphics
Product Images
Website Design
Text
Icons
Software
Videos

is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission from Phonepark.

18. Third-Party Services

Our website may include links to third-party websites, payment providers, courier companies, or social media platforms.

Phonepark is not responsible for the content, privacy practices, or services provided by third parties.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Phonepark shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Nothing in these Terms excludes liability where exclusion is not permitted under applicable law.

20. Privacy

Your use of Phonepark is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of information as described in that policy.

21. Force Majeure

Phonepark shall not be held responsible for delays or failures resulting from circumstances beyond our reasonable control, including natural disasters, strikes, internet outages, government actions, import restrictions, pandemics, or other unforeseen events.

22. Changes to These Terms

Phonepark may update these Terms & Conditions from time to time.

Updated versions will become effective immediately after publication on our website unless otherwise stated.

Continued use of our services constitutes acceptance of the updated Terms.

23. Governing Law

These Terms & Conditions shall be governed by the laws of the People’s Republic of Bangladesh.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

24. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Phonepark

Outlet
Shop-566, Level-05
Shyamoli Square Shopping Mall
Shyamoli, Dhaka-1207
Bangladesh

Customer Support: +8801301445599

Email: phonepark.bd@gmail.com

Website: https://www.phonepark.com.bd